Opens 02/19/2019 · Closes 06/18/2019

Primary Role:

Work closely with the VP of Client Success to staff, manage and deliver all solutions and services specified within the scope of a Managed Services Program. Serve as an extension of our client’s team or organization, ensuring compliance with our client’s established policies, procedures and risk tolerance, while adhering to Vigilant’s core values. Ensure the highest level of quality and service while maximizing bottom line profit.

Vigilant Core Values:

  • Accountable/Takes Pride In Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude
  • Does the right thing (Help First, Goes the extra mile)


Required Knowledge, Skills and Experience:

  • Professional Experience: Minimum of 5 – 7 year’s experience in a corporate global trade compliance or global trade compliance consulting environment.
  • MUST have experience working in Chemical, Pharmaceutical, and/or Biotech environment.
  • Bachelor’s Degree required in Business or related field.
  • Customs Brokers License and other Import/Export Certifications are strongly preferred.
  • Proficient in completing U.S. ECCN and U.S. HTS classifications.
  • Advanced knowledge of U.S. and non-U.S. import and export trade compliance processes, policies, and controls.
  • Advanced knowledge of global trade automation solutions (Amber Road, SAP GTS, Oracle GTM).
  • Experience with importing goods under U.S. FDA, F&W, and CITES requirements.
  • Attention to detail skills required.
  • Excellent analytical skills, including the proven ability to adapt to a dynamic environment.
  • Excellent organizational skills.
  • Proficient with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
  • Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
  • Ability to work effectively with teams of staff from Vigilant, partners, and clients.
  • Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
  • Strong customer relationship skills.
  • Ability to work cross-functionally with Sales, Finance, IT, import and export personnel, Operations and Legal executives to achieve business objectives.


Primary Job Responsibilities:

  • Identify and classify client parts with accurate U.S. ECCN classifications
  • Identify and classify client parts with accurate U.S. HTS classifications, providing the respective OGA, FTA and duty information as required by the client.
  • Processing of daily export and import operational transactions as specified by the clients standard operating procedures.
  • Responsible for monitoring queues and disposition thereof in a timely manner ensuring that all items are worked through to completion or escalated as necessary.
  • Ensure work product is at the highest level of accuracy and timeliness.
  • Serves as the primary point of contact for the client.
  • Responsible for customer facing activities, including but not limited to, monthly and quarterly business reviews, ensuring client satisfaction.
  • Ensure the account team delivers to the agreed upon service levels.
  • Must organize, prioritize, and manage work in a dynamic and complex environment to meet deadlines and daily requirements, independent of supervision.
  • Responsible for executing import/export control processes as defined by the client.
  • Provide prompt responses to the client’s brokers/forwarders requests, ensuring all shipments are cleared through U.S. Customs in a timely manner.
  • Maintain and publish Broker standard operating procedures and guidelines as defined by client requirements.
  • Responsible for immediately reporting any client concerns and issues.
  • Must communicate professionally, clearly, concisely and effectively, both orally and in writing.
  • Must adapt to changing priorities while meeting deadlines and managing workload.
  • Participate in recruiting, hiring, firing, and mentoring of account team members.
  • Responsible for on-boarding and training of account team members.
  • Ensure the optimal and efficient allocation of resources to maximize profitability.
  • Responsible for auditing account team’s work and ensure proper quality controls are in place, followed and reported.
  • Develop and implement new processes and procedures to improve operational efficiency.
    • Identify new opportunities to provide value to clients.
  • Create and publish monthly transaction volume reports and other reports as required by client or Vigilant.
  • Responsible for communicating all client or Vigilant policy and procedural changes.
  • May perform due diligence checks and clearances on blocked orders and parties while monitoring blocked order queues in the client’s global trade system.
  • May work with client’s customs broker to assist in import clearance issues, perform post-entry amendments, and fulfill OGA licensing requirements per the client’s policies and procedures.
  • Review and audit import and export transactions to ensure accuracy and compliance with the various regulations.
  • Responsible for working with Scientists and Engineers to ensure products are classified properly.
  • Responsible for executing export and import controls as directed by the clients polices, processes and procedures.
  • Responsible for immediately reporting any account technical issue(s) (i.e. enterprise software, proprietary screening software).
  • Responsible for monitoring client and Vigilant emails.
  • Timely escalation of any client issues that you are unable to resolve.
  • Execution of any additional requirements per client’s processes and policies.
  • Must continue to study relevant federal regulations and to continue learning in a rapidly changing regulatory environment.

Unique Conditions

Primary Location: Personal Residency

How to Apply

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