Opens 04/01/2021 · Closes 05/31/2021


  • Job Title: Global Trade Account Manager
  • Location:  Remote, Work from home
  • Department:  Operations
  • Primary Location:  Personal Residency
  • Reports To: VP of Global Services
  • Travel – Light
  • Employment Status: Permanent, Full-time

Primary Role
Work closely with the VP of Global Services to oversee client related activities while ensuring their satisfaction. Work closely with account team as an extension of our clients’ trade compliance organization to ensure the work is done per our clients’ established policies and procedures.


Required Knowledge, Skills and Experience

  • Bachelor’s Degree required in Business, International Business or related field.
  • Professional Experience: Minimum of 5 – 7 years experience in a corporate business environment.
  • Strong understanding and experience in Import Compliance and AES/EEI Filings
  • Experience with SAP GTS
  • Attention to detail skills required.
  • Excellent analytical skills, including the proven ability to adapt to a dynamic environment.
  • Excellent organizational skills.
  • Highly Proficient with Microsoft Office, including Excel, Word, Outlook, and PowerPoint
  • Ability to communicate in English, both verbally and written, effectively with clients, coworkers and senior leadership.
  • Ability to work effectively with cross-cultural teams of staff from Vigilant, partners, and clients.
  • A strong customer relationship skill with a desire to do whatever it takes to ensure the client is satisfied.
  • Demonstrated ability to manage and mentor a team.
  • Demonstrated leadership qualities such as conflict/issue resolution.


Functional Requirements and Specific Responsibilities

  • Responsible for customer related activities and ensuring client satisfaction.
  • Ensure the account team is delivering to the agreed upon service level and ensure client satisfaction.
  • Must organize, prioritize, and manage work in a dynamic and complex environment to meet deadlines and daily requirements, independent of supervision.
  • Responsible for immediately reporting any account concerns and issues.
  • Must communicate professionally, clearly, concisely and effectively, both orally and in writing.
  • Must adapt to changing priorities while meeting deadlines and managing workload.
  • Must be qualified to perform all day-to-day account activities independent of supervision.
  • Participate in recruiting, hiring, firing, and mentoring of account team members.
  • Responsible for on-boarding and training of team members.
  • Ensure the optimal and efficient allocation of resources to maximize profitability.
  • Responsible for auditing account team’s work and ensure proper quality controls are in place and followed.
  • Develop, implement and manage processes and procedures to improve operational efficiency.
  • Identify new opportunities to provide value to clients.
  • Manage a global team to ensure proper staffing and delivery in each country is done in accordance with the client requirements.
  • Create and publish transaction volume reports and all other reports required by client and/or the VP of Global Services.
  • Responsible for communicating and upholding all client and Vigilant policy and procedures.
  • Other duties as assigned.

How to Apply

Contact Information to Apply:
Please apply online to be considered for this opportunity.