Opens 08/19/2021 · Closes 10/18/2021

Job Title: Director of Trade Services
Department: Operations
Primary Location: Personal Residency
Reports To: V.P. of Client Success
Employment Type: Exempt Salary, Bonus
Travel: Medium to Light

Primary Role

Work closely with the VP of Client Success to provide oversight on account-related activities while ensuring client satisfaction.  Manage resources to ensure that all projects are completed on time & within budget while assisting with the operational aspects of the company as needed.

Vigilant Core Values

  •  Accountable/Takes Pride in Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude
  • Does the right thing – (Help First, Goes the extra mile)


Required Knowledge, Skills, and Experience

  • Bachelor’s Degree preferred in Business, Operations, or related field.
  • Customs Brokers License or other Industry Certifications are a plus
  • Professional Experience: Minimum of 7 years experience in corporate management or operations with an emphasis on global trade compliance.
  • Advanced knowledge of import and export trade compliance processes, policies, and controls.
  • Advanced Knowledge of global import and export classification
  • Advanced knowledge of various global trade automation solutions (Amber Road, GTS, GTM, etc..)
  • Excellent analytical and organizational skills, with a proven ability to adapt to a dynamic environment.
  • Proficient in MS Office, Outlook, and other business-type software applications.
  • Ability to communicate (verbally and written) effectively with clients, coworkers, and senior leadership.
  • Ability to work effectively with teams of staff from Vigilant, partners, and clients.
  • Strong customer relationship skills.
  • Demonstrated ability to work cross-functionally with Sales, Finance, IT, Import and Export personnel, Operations, and Legal executives to achieve business objectives.
  • Demonstrated leadership qualities such as conflict/issue resolution.



Primary Responsibilities

  • Responsible for ensuring the highest quality delivery of client-related projects and ongoing account-related activities, including, but not limited to monthly and quarterly business reviews.
  • Assist in day-to-day project-related tasks such as Classification and Screening, as well as, coordinating the interaction between U.S. and Offshore offices.
  • Oversee the development, implementation, and documentation of the account-specific processes and procedures while looking for opportunities to improve operational efficiencies.
  • Responsible for ensuring project and ongoing managed services accounts are delivered in accordance with contractual requirements and with the proper utilization of resources.
  • Build relationships through the interaction with employees and respective clients to ensure client’s success

Functional Requirements and Specific Responsibilities

  • Responsible for day-to-day operational coverage on the accounts when account managers and team members are out of office.
  • Responsible for performing quality checks and follow-ups with the team members for each of the accounts.
  • Coordinate and assist the account managers in tracking their volumes and quality control activities.
  • Assist in ensuring our day-to-day activities meet all required Data Privacy and Security Requirements.
  • Participate in the preparation and delivery of business proposals and presentations in support of sales and marketing activities.
  • Must organize, prioritize and manage work in a dynamic and complex environment to meet deadlines and daily requirements, independent of supervision.
  • Must adapt to changing priorities while meeting deadlines and managing workload.
  • Continue studying relevant federal regulations and continue learning in a rapidly changing regulatory environment and communicating any relevant changes to the various teams.
  • Must be qualified to perform all day-to-day activities independent of supervision.
  • Participate in recruiting, hiring, firing, and onboarding of team members.
  • Coordinate and manage internal training and employee development worldwide.
  • Ensure the optimal and efficient allocation of resources to maximize profitability.
  • Responsible for auditing account team’s work and ensure proper quality controls are in place and followed.
  • Assist in identifying new opportunities to provide value to clients.
  • Responsible for communicating all Client or Vigilant policy and procedural changes.
  • Other duties as assigned

How to Apply

How to apply: