Opens 03/25/2019 · Closes 06/25/2019

Job Title: Director of Global Trade Services
Department: Operations
Primary Location: Personal Residency
Reports To: V.P. Global Trade Services
Employment Type: Exempt Salary, Bonus
Travel: Medium to Light

Primary Role
Work closely with the VP of Global Trade Services to provide oversight on all account related activities while ensuring client satisfaction. Manage resources to ensure that all projects are completed on-time & within budget, while assisting with the operational aspects of the company as needed.

Vigilant Core Values

  • Accountable/Takes Pride in Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude
  • Does the right thing – (Help First, Goes the extra mile)


Required Knowledge, Skills and Experience

  • Bachelor’s Degree preferred in Business, Operations, or related field.
  • Customs Brokers License or other Industry Certifications are a plus
  • Professional Experience: Minimum of 7 years experience in corporate management or operations with an emphasis in global trade compliance.
  • Advanced knowledge of import and export trade compliance processes, policies and controls.
  • Advanced Knowledge of global import and export classification
  • Advanced knowledge of various global trade automation solutions (Amber Road, GTS, GTM, etc..)
  • Excellent analytical and organizational skills, with a proven ability to adapt to a dynamic environment.
  • Proficient in MS Office, Outlook and other business type software applications.
  • Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
  • Ability to work effectively with teams of staff from Vigilant, partners and clients.
  • Strong customer relationship skills.
  • Demonstrated ability to work cross-functionally with Sales, Finance, IT, Import and Export personnel, Operations and Legal executives to achieve business objectives.
  • Demonstrated leadership qualities such as conflict/issue resolution.


Primary Responsibilities

  • Responsible for ensuring the highest quality delivery of client related projects and ongoing account related activities, including, but not limited to monthly and quarterly business reviews.
  • Assist in day-to-day project related tasks such as Classification and Screening, as well as, coordinating the interaction between U.S. and Offshore offices.
  • Assist in the development, implementation and documentation of the account specific processes and procedures while looking for opportunities to improve operational efficiencies.
  • Responsible for ensuring all project and ongoing managed services accounts are delivered in accordance with contractual requirements and with the proper utilization of resources.
  • Functional Requirements and Specific Responsibilities
  • Responsible for day-to-day operational coverage on the accounts when account managers are out of office.
  • Coordinate and assist the account managers in tracking their volumes and quality control activities.
  • Assist in ensuring our day to day activities meet all required Data Privacy and Security Requirements.
  • Participate in the preparation and delivery of business proposals and presentations in support of sales and marketing activities.
  • Must organize, prioritize and manage work in a dynamic and complex environment to meet deadlines and daily requirements, independent of supervision.
  • Must adapt to changing priorities while meeting deadlines and managing workload.
  • Continue studying relevant federal regulations and to continue learning in a rapidly changing regulatory environment and communicating any relevant changes to the various teams.
  • Must be qualified to perform all day-to-day activities independent of supervision.
  • Participate in recruiting, hiring, firing, and on-boarding of team members.
  • Coordinate and Manage internal training and employee development worldwide.
  • Ensure the optimal and efficient allocation of resources to maximize profitability.
  • Responsible for auditing account team’s work and ensure proper quality controls are in place and followed.
  • Assist in Identifying new opportunities to provide value to clients.
  • Responsible for communicating all Client or Vigilant policy and procedural changes.
  • Other duties as assigned

Unique Conditions

Primary Location: Personal Residency

How to Apply

To apply, go to