Opens 11/02/2020 · Closes 02/01/2021

Vigilant Global Trade Services


Job Title:  Account Team Lead
Department:  Operations
Primary Location:  Remote Personal Residency
Reports To:  Engagement Manager
Employment Type:  Exempt
Travel:  Light
Hours: Monday through Friday: 8 am – 5 pm, EST

Role Summary

Work closely with the Client Engagement Manager to oversee account-related activities while ensuring client satisfaction. The Team Lead will serve as an extension of our client’s global trade compliance organization to ensure the legal compliance of various worldwide global trade activities per our client’s established policies, procedures, and risk tolerance while adhering to Vigilant’s core values.

Vigilant Core Values

  •  Accountable/Takes Pride In Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude
  • Does the right thing – (Help First, Goes the extra mile)


Required Knowledge, Skills, and Experience

  •  Bachelor’s Degree required in Business or related field.
  • Professional Experience: Minimum 3 to 5 years of experience in a global trade compliance environment.
  • Proficient with global import and export trade compliance processes, policies, and controls.
  • Experience working in SAP GTS is highly preferred.
  • Attention to detail skills required.
  • Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision.
  • Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
  • Ability to communicate (verbally and written) effectively with clients, coworkers, and senior leadership.
  • Ability to work effectively with teams of staff from Vigilant, partners, and clients.
  • Strong customer relationship skills.
  • Ability to work cross-culturally with teams in other countries.



Primary Job Responsibilities

  •  Manage daily activities and schedule of the 24/7/365 team.
  • Perform client required activities including, but not limited to, SPL clearing and export license and industry determinations
  • Research names and companies via the Internet to ensure the identity of the party and that the party is not on the restricted parties lists.
  • Manage and ensure the daily activities performed by the team are at the highest quality.
  • Work with the Quality Supervisor to ensure all work meets SLA and quality metrics
  • Work with the Client and Vigilant’s Engagement Manager to ensure the team is working efficiently.

Functional Requirements and Specific Responsibilities:

  •  Responsible for the direction and ongoing management of the trade compliance activities provided to the Client.
  • Participate in recruiting, hiring, firing, training, and mentoring of team members.
  • Responsible for on-boarding and training of team members.
  • Develop, implement, and manage processes and procedures to improve operational efficiency.
  • Must communicate professionally, clearly, concisely, and effectively, both orally and in writing.
  • Ensure the account team is delivering to the agreed-upon service level and ensure client satisfaction.
  • May perform due diligent checks and clearances on blocked orders and parties while monitoring blocked order queues in the client’s global trade system.
  • Responsible for executing export controls as directed by the Client’s Policies, Processes, and Procedures.
  • Responsible for monitoring client and Vigilant emails.
  • Execution of any additional requirements per client’s processes and policies.
  • Other duties as assigned


How to Apply

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